The Business Analyst role is responsible for facilitating the successful delivery of eCommerce consulting engagements. Business Analysts work closely with client stakeholders and business users and cross-functional delivery teams over the lifecycle of a project to gather and document solution requirements; document solution design; model and configure eCommerce data structures and business processes; collect, manipulate and load product data, define test scripts and acceptance criteria, manage & communicate requirement, design and priority changes and facilitate and manage defect tracking and prioritization.


  • Conduct one-on-one or small group interview sessions to gather required use cases, functional and technical requirements in order to develop requirement documentation.

  • Provide analytical expertise in identifying, evaluating, and documenting eCommerce system requirements and procedures that are cost effective and meet business objectives and user needs.

  • Develop user requirements, functional specifications, technical specifications, data models, and process flow diagrams to communicate engagement scope to client and delivery team members.

  • Serve as an expert in the functional use of hybris, it’s various administrative cockpits and the b2b and b2c accelerators.

  • Accountable to complete assigned work within time specified and communicate status if task delivery dates are at risk.

  • Work with other project delivery team members towards the resolution of business or systems issues.

  • Configure and manage project team collaboration space (Confluence) and issue/task management system (Jira).

  • Understand hybris data structures, collect product catalog data from client business users, manipulate data for import into the Hybris PCM.

  • Provide system demonstrations and training to client business users.

  • Act as a bridge between the client, technical and creative teams by collecting initial design and UX requirements; providing creative team with example promotions, product info and images; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design.

  • Develop test plans, write manual/automated test scripts, and define acceptance criteria to ensure high-quality project deliverables.


  • 2+ years experience in eCommerce business analysis or 3+ years experience in general IT business analysis

  • Ideally Hybris Certification or Project Experience in IBM Websphere or Oracle ATG

  • Bachelor's degree in Business or Computer Science or related field.
Published November 16, 2018